We aim to resolve any complaints that we receive fairly and confidentially. Your identity and personal details are treated with utmost respect, confidential and safeguarded within the bounds of the law. Our team will contact you to discuss it in detail. We will endeavor to complete our investigation within 10 working days. If there is any further investigation involved, we will let you know and keep you updated throughout the process.

The Complaint Section -On receipt of the request, Our team will contact you to discuss it in detail. We will endeavor to complete our investigation within 10 working days. If there is any further investigation involved, we will let you know and keep you updated throughout the process.

The Whistleblower Section – This section is only to be used for reporting suspicions of fraud or wrongdoing by staff, or any other related party. Please write your suspicions in the “Your comments” box and disclose all available information such as the identity of the wrongdoer(s), the date, the place and the nature of incident.

Alternatively, you can choose to provide any information by sending us an email on complaints@cibco.ae

In case you are not satisfied with our final response, you may refer your complaint to the Insurance regulator as per below details.

For Dubai Health Insurance complaints, you can contact the Dubai Health Authority (DHA) using the online: https://www.isahd.ae/Home/Ipromes or E-Mail: ISAHD@dha.gov.ae or Contact: 800342 (800 DHA).

For all other UAE Insurance Policies, you can contact the Insurance Ombudsman Unit- SANADAK using online: www.sanadak.gov.ae/en or Contact: 800SANADAK (800 72623 25)

Thank you for taking the time to provide your feedback. We are committed to addressing your concerns and improving our services to maintain the highest standards in the insurance industry.