Effective Date: 01-01-2025

At CIBCO Group, we are committed to protecting your privacy and handling your personal data with transparency and care. This Privacy Policy outlines how we collect, use, store, and protect your information when you interact with us through our website or digital platforms.

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1. Information We Collect

   1. From Our Enquiry/Product Form:
      • Full Name
      • Company Name
      • Phone Number
      • Email Address
      • Selected Product(s)
      • Enquiry or Comment
   2. From Our General Contact Form:
      • Full Name
      • Email Address
      • Subject
      • Message
   3. Automatically Collected:
      • IP Address
      • Browser and Device Information
      • Session and Usage Data
      • Cookies and Tracking Information

2. How We Use Your Information

   • Respond to enquiries and service requests
   • Provide information on our products and services
   • Improve user experience and optimize our digital presence
   • Send updates or promotional information, when permitted
   • Ensure the security and performance of our website
   • Fulfill legal obligations and protect business interests

3. Legal Basis for Processing

   • Consent – When you voluntarily provide your information
   • Contractual Obligation – To deliver services you request
   • Legal Compliance – Where data is required by law
   • Legitimate Interest – For communication, security, or service optimization

4. Cookies and Tracking

   We use cookies to enhance your browsing experience and collect analytics data. Cookies help us understand website traffic and user behavior. You can disable cookies via browser settings, though this may affect certain features.

5. Data Sharing

   • To trusted service providers who assist in website or communication services
   • When legally required by regulatory or government authorities
   • In the case of a company acquisition, merger, or restructuring

   All data sharing is done under strict confidentiality agreements.

6. Data Security

   • SSL Encryption
   • Secure Hosting
   • Access Control
   • Firewall and Antivirus Protection

   While we take every precaution, no digital system can guarantee absolute security. We encourage users to protect their own credentials and use strong passwords.

7. Data Retention

   We retain your personal information only as long as necessary for the purposes outlined in this policy, or as required by law. Once no longer needed, it is securely deleted or anonymized.

8. Your Rights

   • Request access to your personal information
   • Request correction of inaccurate data
   • Request deletion of your data, subject to legal limitations
   • Restrict or object to certain processing activities
   • Withdraw previously given consent

   To exercise these rights, please contact us directly.

9. Third-Party Links

   Our website may contain links to third-party websites. We are not responsible for their content or privacy practices. Please review their policies before submitting personal data.

10. Children's Privacy

    We do not knowingly collect personal information from individuals under 13 years of age. If such data is discovered, it will be deleted promptly.

11. International Data Transfers

    Although we operate in the UAE, data may be processed outside the country by authorized service providers. We ensure compliance with international data protection standards during such transfers.

12. Policy Updates

    This Privacy Policy may be updated from time to time. Changes will be posted here with the revised effective date. Continued use of our services after updates indicates your acceptance of the revised policy.

13. Contact Us

    Cibco - Corporate Office
    Al Yasmeen Building
    Level One, Suite 0111
    P.O. Box 30638, Dubai
    📧 Email: cedar@emirates.net.ae
    📞 Phone: +971-4-2663733

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By submitting your details or using our services, you confirm that you have read and agreed to this Privacy Policy.

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